Refund Policy

Scope

This Refund Policy applies to one-time purchases of AI rap videos made through our service. Each purchase is for a single video at the tier you choose. It should be read together with our Terms of Service.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

Before You Buy

You can generate a free stage preview from your photos before paying. Please check the preview before you buy. It shows how your photos will be used in the video.

What Each Purchase Includes

Each purchase includes one video at the tier and specifications shown at checkout, with up to two generation attempts.

Failed Generations

If generation fails, you can retry once for free from the result page. If a retry is not available or the retry also fails, contact us with your order number and we will refund the purchase in full.

Requesting a Refund

Submit a refund request through our customer-support channel as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order number shown on your result page.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, the generation record, and the circumstances of each request.

When a Refund May Be Approved

A full refund may be approved when:

• The video could not be generated, as described under Failed Generations.
• The delivered video has an obvious defect, such as the wrong number of people, no audio, or mixed-up identities.
• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Videos that were generated and delivered successfully, other than the defects listed above.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

Approved Refunds

Approved refunds are normally sent to the original payment method. When a refund is issued, access to the refunded video may be revoked.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, contact us through the customer-support option on our website and include your order number.